Messenger chatbot, making interaction with humans obsolete?

[marylander1940]

http://www.usatoday.com/story/tech/news/2016/04/12/facebook-messenger-f8-chat-bots/82919056/

 

Through the Messenger Platform’s new Send/Receive API, bots can send more than just text. They will be able to respond with structured messages that include images, links, and call to action buttons. These could let users make a restaurant reservation, review an ecommerce order, and more. You can swipe through product carousels, and pop out to the web to pay for a purchase.

 

“I’ve never met anyone who likes calling a business,” Zuckerberg said.

 

One of the initial partners is 1-800-FLOWERS, which uses chatbots to help people order flowers. Zuckerberg showed a quick demo, noting how commerce companies can utilize chatbots to communicate with customers.

 

“Now, to order from 1-800-FLOWERS, you’ll never have to call 1-800-FLOWERS again,” Zuckerberg joked.

 

http://techcrunch.com/2016/04/12/agents-on-messenger/

[samhexum]

Messenger chatbot, making interaction with humans obsolete?